Shipping policy

 

Delivery & Returns

UK Delivery

Standard Delivery

Standard delivery items are shipped with Royal Mail, which generally takes 2 – 4 days for all items to arrive once dispatched. 

Our current lead time to dispatch orders is 2-3 working days.

Express Delivery

Express Next Day Delivery costs £6.95 and is available on most of our items (including personalised gift orders) placed by 12pm Monday – Thursday (excluding public holidays for England). Delivery is by the Royal Mail and is guaranteed to arrive the next working day.

Express Saturday Delivery costs £10.95 for orders placed before 12pm on Friday (excluding public holidays in England) and is delivered by the Royal Mail.

Delivery to non-mainland UK (including the Highlands & Islands of Scotland, Northern Ireland and other offshore UK islands) costs the same as mainland UK delivery, the only difference is we ask that you please allow an additional 2 – 3 days for your gift to arrive. Express Delivery is also available to non-mainland UK addresses, through the Next Day Delivery service with the Royal Mail.

International Delivery

International Delivery is by Royal Mail Standard International post and – at the moment – is taking 1 – 2 weeks to Europe and 4 – 6 weeks to the Rest of the World for all items, unless indicated on the individual gift page. This includes the amount of time it takes us to individually craft and dispatch your order, plus the delivery time with the Royal Mail. The delivery cost is by size of item and region:

Service	Europe	Australia, USA & Canada	Rest of the World
Standard	£7.50	£10.50	N/A
Tracked	£10.00	£22.50	N/A
Express	£15.00	£35.00	£35.00

 

Please note all delivery times stated are for orders placed by 1pm Monday – Friday (excluding public holidays in England). Royal Mail Standard International post does not provide a tracking number.